Provida Limited ("we", "us", "Provida") complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. This policy sets out how we collect, use, disclose, and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. For more information about the Act, see www.privacy.org.nz.
This policy applies to all personal information submitted to or collected by Provida through our application at provida.nz (the "Application") and through the services we provide (the "Services"). This includes:
By accessing the Application and using our Services, you consent to the collection, use, disclosure, storage, and processing of your information in accordance with this policy.
We may collect the following types of personal information:
We only collect information that is necessary for providing our Services.
We use your personal information to:
We will not use your personal information for any purpose unrelated to the Services, or in a way that you would not reasonably expect.
You control most of the information on your profile - including contact details, availability, workplace, skills, and bio. You can manage your visibility settings in the Application under Settings.
Please do not add personal information to your profile that you would not want visible to other users in your network.
Some organisations assign users a "Network Owner" role - individuals responsible for data quality within their network. Users with this role may need to edit practitioner profiles to support network administration and data accuracy. If you disagree with a change made by a Network Owner, contact them directly or reach out to us at hello@provida.nz.
We will not disclose your personal information to any third party unless:
Provida is a software provider - not a data broker. We do not sell your information or share it for marketing purposes.
You have the right to request access to the personal information we hold about you, and to ask us to correct anything that is inaccurate or out of date. To make a request, email us at hello@provida.nz. We will respond within the timeframe required by the Act.
All Provida data is processed and stored on Amazon Web Services (AWS) in their Sydney data centre. Your information may therefore be stored outside of New Zealand. AWS Sydney is subject to Australian privacy law, which has comparable protections to the New Zealand Privacy Act 2020.
If we change the region where your data is stored, we will notify all customers before that change takes effect.
We will hold your personal information for as long as you have an active account with us, or as long as we are lawfully entitled to do so. When you close your account or your organisation ends its subscription with Provida, we will delete your personal information on request, or within a reasonable period following termination.
We take reasonable steps to protect your personal information from loss, unauthorised access, or misuse. Our security measures include:
For more detail, see our Security overview or download the full Security Statement (PDF).
If we become aware of a privacy breach that is likely to cause serious harm to you, we will notify you as soon as practicable - and in any event within 24 hours for significant events. We will also notify the Office of the Privacy Commissioner where required by the Act.
We use cookies and similar technologies to recognise your device, maintain your session, and understand how the Application is used. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features.
You are responsible for maintaining the security of your account. Provida uses email-based authentication with time-limited codes. Do not share your login codes or authentication links with other people. Provida will not be liable for loss or damage resulting from a failure to keep your account secure.
We may update this policy from time to time. If we make material changes - such as collecting new types of information or changing how we use your data - we will notify you via the Application or by email before the changes take effect. By continuing to use our Services after changes are published, you agree to be bound by the updated policy.
If you have questions or concerns about this policy, or about how we handle your personal information, please contact us:
Provida Limited
hello@provida.nz
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Privacy matters. If you have a concern, a request to access or delete your data, or any question about how we handle your information - contact us now and we'll be in touch as soon as possible.